Help Centre

Rent in one Rhythm Japan location and return at another — easy as. Perfect if you're riding across multiple resorts. Just let our team know when you book, and we’ll sort the details.

Yes! Spend over ¥5,500 (after tax) on retail items and you’re eligible for tax-free shopping. Just bring a physical copy of your passport — photos or copies won’t be accepted.
Heads up: Rentals, rides, and workshop services aren’t eligible.

Yes! If you're heading out early or moving on to your next stop, we can help arrange a courier return. Just chat with our team in-store and we’ll sort it for you.

We currently offer lessons in Niseko only. If you're riding in Hakuba or Furano, swing by our shop for local tips, gear, and guided tour options.

We don’t sell lift passes directly, but we’ve got the local know-how. Check our guide for where to buy passes and tips on the best options for your trip.

Try before you buy from the biggest range of ski and snowboard gear in the region. Love what you ride? Get up to 3 days’ rental back when you buy. Just chat with our crew in-store for the details.