Retail Warranties

The following outlines Rhythm Japan’s (owned and operated by Rhythm & Beats.co Ltd.) Terms & Conditions Retail Warranties

All products sold by Rhythm Japan are covered by the manufacturers warranty (further information can be found on the relevant manufacturers site for their specific policies). Rhythm Japan will liaise with the manufacturer or supplier on behalf of the customer wherever possible. The manufacturer will make all final warranty decisions.

General terms and conditions

  • It is the manufacturers right to determine whether the item is to be repaired, replaced, or refunded, please note processing times may vary depending on manufactures procedure.
  • As an alternative to a refund, Rhythm Japan is also happy to provide you with a store credit or exchange of item to the equivalent value to the original item should the outcome be deemed a warranty and an exact replacement cannot be offered.
  • For warranty items purchased through Rhythm Japan and Rhythm Summit shipped or taken outside of Japan, Rhythm Japan will assist the customer in gaining contact with the manufacturer or supplier in the relevant country. If the warranty must be handled in Japan, return shipping on warranty claims should be paid by the customer (for speed of processing), however the total shipping costs will be reimbursed by Rhythm once the product has been warrantied by the manufacturer.

**Used and demo products are sold “as is” and do not carry a warranty by Rhythm Japan.

  • Damage to the inside of goggle lenses/fogging from wiping and improper storage.
  • Normal wear and tear from general use (chipped top sheets, scratched lenses, etc).
  • Fabric damage due to ski/snowboard edges/bindings.
  • Parts, hardware or accessories lost after purchase.

Contact us: Please visit us instore or email retail@rhythmjapan.com for any warranty related inquiries.

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